Process
Process is the glue that cements an organization together. All work is accomplished through process. Not understanding process or worse not following process frequently results in mistakes and costly rework to the business. Customers become dissatisfied when mistakes are made resulting in poor quality or the wrong product being delivered. In the worst case scenario, processes that are not examined and addressed can result in an absolute reduction in sales and profitability to the firm.
All business large and small need to examine process and seek ways to constantly improve the way work is accomplished. Companies that do not take process management seriously frequently become un-competitive with other firms who take process and quality management more seriously. Small businesses must go as far as documenting all critical processes and constantly seek ways to improve work flow. Once process is understood and documented, employees in like functions can be cross trained to leverage resources even in companies that have very few employees. R K Baulch and Associates, LLC are expert in process management and can assist business owners in both the examination of process with workers but can assist in generating real improvements in productivity that will improve overall organizational effectiveness and result in improved financial performance of the small business.
